SHS Logo
  • Products
    Core Services
    Call Answering Service
    24/7 Professional Call Support
    Appointment Booking
    Smart Scheduling System
    Customer Management
    Complete CRM Solution
    Solutions
    SureHelp Answer
    Smart Call Routing
    SureHelp Schedule
    Automated Booking
    SureHelp Intelligence
    AI-Powered Insights
    Products Overview Call Answering Service Appointment Booking Customer Management Analytics Dashboard Integration Market
  • Solutions
    By Business Size
    Small Business
    1-10 Employees
    Growing Business
    11-50 Employees
    Enterprise
    50+ Employees
    By Industry
    Health & Personal Care
    Wellness & Personal Services
    Home & Property Services
    Maintenance & Property Care
    Specialty Trades & Construction
    Skilled Trade Services
    Legal & Financial Services
    Professional Services
    Education & Coaching
    Learning & Development
    Retail & eCommerce Support
    Sales & Customer Support
    Event & Venue Services
    Event Management
    Nonprofits & Ministries
    Mission-driven Organizations
    Franchise Businesses & Multi-location Chains
    Multi-location Management
    Solutions Overview Small Business Growing Business Enterprise Healthcare Home Services
  • Pricing
  • Resources
    Learn & Grow
    Success Stories
    Customer Case Studies
    ROI Calculator
    Measure Your Savings
    Implementation Guide
    Setup & Best Practices
    Support
    Help Center
    Guides & Documentation
    Webinars & Training
    Live & Recorded Sessions
    Integration Directory
    Connect Your Tools
    Resources Overview Success Stories ROI Calculator Implementation Guide Support Center API Documentation
  • Contact
Get Started

Welcome Back!

Log in to access your SureHelp dashboard

Forgot password?

Business Associate Agreement (BAA)

HIPAA compliance for healthcare organizations

Last Updated: August 2025

Table of Contents

  • Introduction
  • Definitions
  • Obligations of Business Associate
  • Permitted Uses and Disclosures
  • Obligations of Covered Entity
  • Term and Termination
  • Miscellaneous
  • Signatures

Introduction

This Business Associate Agreement (the "Agreement") is entered into by and between the Covered Entity ("Covered Entity") and SureHelp Solution, Inc. ("Business Associate" or "SHS"), a Delaware corporation. This Agreement is made pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), the Health Information Technology for Economic and Clinical Health Act ("HITECH Act"), and their implementing regulations.

Purpose:

This agreement establishes the terms and conditions under which SHS will provide services to Covered Entity while ensuring compliance with HIPAA and HITECH Act requirements for the protection of Protected Health Information (PHI).

Definitions

Terms used in this Agreement shall have the same meaning as those terms in HIPAA, the HITECH Act, and regulations promulgated thereunder, including but not limited to:

Key Terms:

  • "Protected Health Information" (PHI): Individually identifiable health information
  • "Electronic Protected Health Information" (ePHI): PHI that is transmitted by or maintained in electronic media
  • "Covered Entity": A health plan, health care clearinghouse, or health care provider
  • "Business Associate": A person or entity that performs certain functions involving PHI
  • "Secretary": The Secretary of the Department of Health and Human Services
  • "Security Incident": The attempted or successful unauthorized access, use, disclosure, modification, or destruction of information

Obligations of Business Associate

Business Associate agrees to:

  • Use and Disclosure: Not use or disclose PHI other than as permitted or required by this Agreement or as required by law
  • Safeguards: Use appropriate safeguards, and comply with Subpart C of 45 CFR Part 164 with respect to ePHI, to prevent use or disclosure of PHI other than as provided for by this Agreement
  • Reporting: Report to Covered Entity any use or disclosure of PHI not provided for by this Agreement of which it becomes aware, including any Security Incident or Breach of Unsecured PHI
  • Subcontractors: Ensure that any subcontractors who create, receive, maintain, or transmit PHI on behalf of the Business Associate agree in writing to the same restrictions and conditions that apply to Business Associate under this Agreement
  • Access: Make PHI available to Covered Entity as necessary to satisfy Covered Entity's obligations under 45 CFR 164.524
  • Amendment: Make PHI available for amendment and incorporate any amendments as required under 45 CFR 164.526
  • Accounting: Make available the information required to provide an accounting of disclosures in accordance with 45 CFR 164.528
  • Compliance: Make its internal practices, books, and records relating to the use and disclosure of PHI available to the Secretary for purposes of determining compliance
  • Return/Destruction: Upon termination of this Agreement, return or destroy all PHI received from, or created or received on behalf of, Covered Entity, retaining no copies unless required by law

Permitted Uses and Disclosures by Business Associate

Except as otherwise limited in this Agreement, Business Associate may:

Permitted Activities:

  • Service Performance: Use or disclose PHI as necessary to perform services for Covered Entity under the Service Agreement
  • Management: Use PHI for proper management and administration of the Business Associate or to carry out its legal responsibilities
  • Required Disclosures: Disclose PHI for proper management and administration of the Business Associate, provided the disclosures are required by law, or Business Associate obtains reasonable assurances that the PHI will remain confidential

Obligations of Covered Entity

Covered Entity agrees to:

Covered Entity Responsibilities:

  • Permissible Requests: Not request Business Associate to use or disclose PHI in any manner that would not be permissible under HIPAA if done by Covered Entity
  • Notice Limitations: Notify Business Associate of any limitations in its notice of privacy practices
  • Permission Changes: Notify Business Associate of any changes in, or revocation of, permission by an individual to use or disclose PHI
  • Restrictions: Notify Business Associate of any restriction on the use or disclosure of PHI to which Covered Entity has agreed

Term and Termination

Agreement Terms:

  • Term: This Agreement shall be effective as of the Effective Date and shall terminate when all PHI is returned or destroyed
  • Termination for Cause: Covered Entity may terminate this Agreement if it determines that Business Associate has violated a material term
  • Effect of Termination: Upon termination, Business Associate shall return or destroy all PHI. If return or destruction is infeasible, Business Associate shall extend protections to such PHI

Miscellaneous

Additional Provisions:

  • Regulatory References: A reference in this Agreement to HIPAA or the HITECH Act means the law as amended
  • Amendment: The parties agree to take necessary action to amend this Agreement to comply with changes in the law
  • Survival: The obligations of Business Associate under this Agreement shall survive termination
  • Governing Law: This Agreement shall be governed by and construed under the laws of the State of Delaware

Signatures

IN WITNESS WHEREOF, the parties have executed this Business Associate Agreement as of the Effective Date.

Covered Entity:

By:

Name:

Title:

Date:

SureHelp Solution, Inc. (Business Associate)

By:

Name:

Title:

Date:

Download Business Associate Agreement

Download a PDF copy of this Business Associate Agreement for your records and compliance documentation.

SHS Logo

From emergency calls to everyday questions our team has your back, 24/7.

1-800-SUREHELP (1-800-787-3435)
hello@surehelpsolutions.com
Products
  • Call Answering
  • Appointment Booking
  • Customer Management
  • Analytics Dashboard
  • Integration Market
Solutions
  • Small Business
  • Growing Business
  • Enterprise
  • Healthcare
  • Home Services
Resources
  • Success Stories
  • ROI Calculator
  • Implementation Guide
  • Support Center
  • API Documentation
Company
  • About Us
  • Careers
  • Press & Media
  • Contact Us
  • Partner Program

© 2025 Sure Help Solutions. All rights reserved.

Terms of Use Privacy Policy DPA BAA Security Cookie Notice FAQ