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Cookie Notice

How we use cookies to enhance your browsing experience

Last Updated: August 2025

Table of Contents

  • Introduction
  • What Are Cookies?
  • Types of Cookies We Use
  • How We Use Cookies
  • Third-Party Cookies
  • Managing Cookies
  • Updates to This Notice
  • Contact Us

Introduction

SureHelp Solution ("SHS," "we," "our," or "us") uses cookies and similar technologies on our website www.surehelpsolution.com (the "Site") to provide you with a secure, reliable, and personalized experience. This Cookie Notice explains what cookies are, the types we use, and how you can manage your preferences.

Our Commitment:

We are committed to transparency about our use of cookies and providing you with control over your privacy preferences. This notice helps you understand how cookies enhance your experience on our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites recognize your device, remember your preferences, and improve your browsing experience.

How Cookies Work:

  • Cookies are created when you visit a website
  • They store information about your visit
  • They help websites remember your preferences
  • They can improve website performance and security
  • They enable personalized experiences

Types of Cookies We Use

Strictly Necessary Cookies

Required for the operation of our Site, including login authentication, security, and call answering portal access. These cookies cannot be disabled as they are essential for basic site functionality.

Performance & Analytics Cookies

Collect information about how visitors use our Site, helping us improve functionality and measure service quality. These cookies help us understand which pages are most popular and how users navigate our site.

Functionality Cookies

Remember choices you make (such as language, region, or saved preferences) to provide a more personalized experience. These cookies enhance your browsing experience by remembering your preferences.

Advertising Cookies

Used to deliver relevant marketing campaigns and measure effectiveness. These may include cookies from trusted third-party partners to help us provide you with relevant content and offers.

How We Use Cookies

SHS uses cookies to:

Primary Uses:

  • Enable secure login to the client portal and app
  • Improve performance of call answering and scheduling/CRM services
  • Remember preferences for customer communication
  • Analyze traffic patterns and optimize user experience
  • Deliver targeted updates and service offers
  • Enhance security and prevent fraud
  • Provide personalized content based on your preferences

Third-Party Cookies

We may allow trusted third-party service providers (e.g., analytics, advertising, CRM integrations) to place cookies on your device for performance measurement and personalization. These providers have their own privacy and cookie notices.

Third-Party Services:

  • Analytics Services: Google Analytics, Mixpanel
  • Advertising Platforms: Google Ads, Facebook Pixel
  • CRM Integrations: Salesforce, HubSpot
  • Communication Tools: Intercom, Zendesk
  • Security Services: Cloudflare, reCAPTCHA

Important: These third-party services have their own privacy policies and cookie practices. We recommend reviewing their policies for more information.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our Site.

Cookie Management Options:

Strictly Necessary Cookies

Required for basic site functionality

Performance & Analytics Cookies

Help us improve our website

Functionality Cookies

Remember your preferences

Advertising Cookies

Provide relevant content and offers

Browser Settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

For more information about managing cookies, visit www.allaboutcookies.org.

Updates to This Notice

We may update this Cookie Notice from time to time to reflect changes in technology, law, or our business practices. Any updates will be posted on this page with a new "Last Updated" date.

How We Notify You:

  • Updated notice posted on our website
  • New "Last Updated" date displayed
  • Email notifications for significant changes
  • Banner notifications on our website

Contact Us

If you have any questions about this Cookie Notice or how SHS uses cookies, please contact us:

Contact Information:

Email:
privacy@surehelpsolution.com

Website:
www.surehelpsolution.com

Phone:
1-800-SUREHELP (1-800-787-3435)

Download Cookie Notice

Download a PDF copy of this Cookie Notice for your records and compliance documentation.

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From emergency calls to everyday questions our team has your back, 24/7.

1-800-SUREHELP (1-800-787-3435)
hello@surehelpsolutions.com
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