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Data Security Statement

Our commitment to protecting your data with enterprise-grade security

Last Updated: August 2025

Table of Contents

  • Introduction
  • Security Framework
  • Data Encryption
  • Access Controls
  • Infrastructure Security
  • Monitoring & Incident Response
  • Compliance & Certifications
  • Contact Us

Introduction

SureHelp Solution ("SHS") is committed to protecting the security and privacy of your data. This Data Security Statement outlines our comprehensive security measures, practices, and commitments to ensure your information remains secure.

Our Security Commitment:

We implement enterprise-grade security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security program is designed to meet or exceed industry standards and regulatory requirements.

Security Framework

Our Security Framework Includes:

  • ISO 27001 Compliance: Information security management system
  • SOC 2 Type II: Security, availability, and confidentiality controls
  • Regular Security Assessments: Third-party penetration testing
  • Security Training: Ongoing employee security awareness
  • Incident Response Plan: Comprehensive incident management

Data Encryption

Encryption Standards:

  • Data in Transit: TLS 1.3 encryption for all communications
  • Data at Rest: AES-256 encryption for stored data
  • Database Encryption: Transparent data encryption (TDE)
  • Backup Encryption: Encrypted backups with separate keys
  • Key Management: Hardware security modules (HSM)

Access Controls

Access Control Measures:

  • Multi-Factor Authentication: Required for all administrative access
  • Role-Based Access: Principle of least privilege
  • Regular Access Reviews: Quarterly access audits
  • Session Management: Automatic session timeouts
  • Privileged Access Management: Just-in-time access provisioning

Infrastructure Security

Infrastructure Security Measures:

  • Cloud Security: AWS/Azure with enterprise-grade controls
  • Network Security: Firewalls, intrusion detection systems
  • DDoS Protection: Cloudflare and AWS Shield
  • Vulnerability Management: Regular security patches
  • Disaster Recovery: Multi-region backup and recovery

Monitoring & Incident Response

Monitoring & Response:

  • 24/7 Security Monitoring: Continuous threat detection
  • Security Information and Event Management (SIEM): Centralized logging
  • Incident Response Team: Dedicated security professionals
  • Breach Notification: 72-hour notification timeline
  • Forensic Capabilities: Digital forensics and analysis

Compliance & Certifications

Compliance Standards:

  • HIPAA: Healthcare data protection compliance
  • GDPR: European data protection regulation
  • CCPA: California consumer privacy act
  • SOX: Sarbanes-Oxley compliance
  • PCI DSS: Payment card industry standards

Contact Us

For security-related questions or to report a security incident, please contact us:

Security Contact Information:

Security Email:
security@surehelpsolution.com

Security Hotline:
1-800-SUREHELP (1-800-787-3435)

Download Data Security Statement

Download a PDF copy of this Data Security Statement for your records and security documentation.

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From emergency calls to everyday questions our team has your back, 24/7.

1-800-SUREHELP (1-800-787-3435)
hello@surehelpsolutions.com
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