Terms of Use

Our Services:

SureHelp Solution provides professional call answering services, appointment booking, customer management, and related business services to help businesses manage their communications effectively.

By Using Our Services, You Agree To:

• Be bound by these Terms and our Privacy Policy
• Use our services only for lawful purposes
• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Respect the rights of other users and third parties

Services We Provide:

• Call Answering: Professional 24/7 call answering services
• Appointment Booking: Automated and manual appointment scheduling
• Customer Management: CRM integration and customer data management
• Message Taking: Detailed message capture and delivery
• Analytics: Call reporting and business insights

Account Responsibilities:

• You are responsible for maintaining account security
• You must provide accurate and current information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• You may not share your account credentials with others

Prohibited Activities:

• Using our services for illegal or unauthorized purposes
• Transmitting harmful, threatening, or offensive content
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our services
• Violating any applicable laws or regulations
• Infringing on intellectual property rights

Payment Information:

• Fees are billed monthly in advance
• All fees are non-refundable unless otherwise stated
• We accept major credit cards and ACH transfers
• Late payments may result in service suspension
• We may change pricing with 30 days' notice

Ownership Rights:

• We retain all rights to our platform and services
• You retain ownership of your business data
• You grant us a license to use your data to provide services
• Our trademarks and logos are protected intellectual property
• You may not copy or modify our proprietary technology

Service Disclaimers:

• Our services are provided "as is" without warranties
• We do not guarantee uninterrupted service availability
• We are not responsible for third-party integrations
• Call quality may vary based on network conditions
• We reserve the right to modify services at any time

Termination Rights:

• You may terminate your account at any time
• We may terminate accounts for Terms violations
• Termination does not relieve you of payment obligations
• We will provide reasonable notice of termination
• Data will be retained according to our retention policy

Contact Information: