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Terms of Use

Terms and conditions for using our call management services

Last Updated: August 2025

Table of Contents

  • Introduction
  • Acceptance of Terms
  • Our Services
  • User Accounts
  • Acceptable Use Policy
  • Payment Terms
  • Intellectual Property
  • Privacy and Data Protection
  • Disclaimers
  • Limitation of Liability
  • Termination
  • Governing Law
  • Changes to Terms
  • Contact Us

Introduction

Welcome to SureHelp Solution ("SHS," "we," "our," or "us"). These Terms of Use ("Terms") govern your use of our website, services, and platform. By accessing or using our services, you agree to be bound by these Terms.

Our Services:

SureHelp Solution provides professional call answering services, appointment booking, customer management, and related business services to help businesses manage their communications effectively.

Acceptance of Terms

By Using Our Services, You Agree To:

  • Be bound by these Terms and our Privacy Policy
  • Use our services only for lawful purposes
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations
  • Respect the rights of other users and third parties

Our Services

Services We Provide:

  • Call Answering: Professional 24/7 call answering services
  • Appointment Booking: Automated and manual appointment scheduling
  • Customer Management: CRM integration and customer data management
  • Message Taking: Detailed message capture and delivery
  • Analytics: Call reporting and business insights

User Accounts

Account Responsibilities:

  • You are responsible for maintaining account security
  • You must provide accurate and current information
  • You are responsible for all activities under your account
  • You must notify us immediately of any unauthorized use
  • You may not share your account credentials with others

Acceptable Use Policy

Prohibited Activities:

  • Using our services for illegal or unauthorized purposes
  • Transmitting harmful, threatening, or offensive content
  • Attempting to gain unauthorized access to our systems
  • Interfering with the proper functioning of our services
  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights

Payment Terms

Payment Information:

  • Fees are billed monthly in advance
  • All fees are non-refundable unless otherwise stated
  • We accept major credit cards and ACH transfers
  • Late payments may result in service suspension
  • We may change pricing with 30 days' notice

Intellectual Property

Ownership Rights:

  • We retain all rights to our platform and services
  • You retain ownership of your business data
  • You grant us a license to use your data to provide services
  • Our trademarks and logos are protected intellectual property
  • You may not copy or modify our proprietary technology

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

Disclaimers

Service Disclaimers:

  • Our services are provided "as is" without warranties
  • We do not guarantee uninterrupted service availability
  • We are not responsible for third-party integrations
  • Call quality may vary based on network conditions
  • We reserve the right to modify services at any time

Limitation of Liability

To the maximum extent permitted by law, SureHelp Solution shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.

Termination

Termination Rights:

  • You may terminate your account at any time
  • We may terminate accounts for Terms violations
  • Termination does not relieve you of payment obligations
  • We will provide reasonable notice of termination
  • Data will be retained according to our retention policy

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Delaware.

Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Use, please contact us:

Contact Information:

Email:
legal@surehelpsolution.com

Phone:
1-800-SUREHELP (1-800-787-3435)

Download Terms of Use

Download a PDF copy of this Terms of Use for your records and legal documentation.

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1-800-SUREHELP (1-800-787-3435)
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